I had a wonderful experience at Staples today. Blake, uh, I mean Griffio needed a new toner for the printer. Since I am part owner, it's my responsibility to make sure office supplies are always in stock. So, I wrote the printer model down on a post-it, packed Sadie in the car and drove to the nearest Staples. I was a little nervous when I walked in the store because there were at least 3 aisles dedicated to ink cartridges and toners. The store was quite crowded so I was alone. It was up to me to find the right toner. Why is that whenever you are "just looking" a salesperson always greets you but when you actually need help, no one approaches you? Maybe it's just me.
Anyway, I looked up and down the aisles and I felt lost. So much to chose from. I couldn't find the brand of my printer anywhere. This is where we bought it! What was the problem? On top of this, Sadie wanted to get down. Yeah, right. Like I was about to let a very curious 1-year-old down so that she could rip the shelves apart. That's just what I needed.
Just when I was starting to get frustrated, I saw a young man in a red shirt walking towards me from the corner of my eye. At first I thought he was going to pass me by but before I knew it, he was asking me what he could help me find. I liked his choice of words. Instead of asking if he could help me find anything, he asked what he could help me find. I liked that.
I gave him my sticky note and he went right to the computer. Less than a minute later we were standing in front of the correct toner. He gave me the option of 3,000 or 6,000 pages per toner and I made my decision. I chose the cheaper one but I didn't feel any pressure from him. I thanked him for his help and as I was walking away he said he liked my penmanship. Compliments always make me feel good.
The girl that checked me out was very friendly. Sadie liked her anyway.
So I walked into Staples feeling unsure about the situation but because of the service I had received, I walked out feeling pretty good about myself. If only I had my easy button handy. They should really think about making keychains.