I need to be careful when writing this post because I do not want to come across mad or grumpy about what happened today. Really, I'm not. It's just that on my way home, I started thinking about the importance of good customer service. Here's what happened:
I had some Gymbucks to spend at Gymboree, (thanks Cathy!) so Sadie and I headed to the mall. I made a purchase at Gymboree and then decided to check out The Children's Place. I found a shirt that went great with a skirt Sadie has so I got in line and the cashier started ringing me up. She gave me the total and that's when I realized my debit card was missing. I told her I would be right back and went back to Gymboree. Luckily, my debit card was there. I went back to The Children's Place to finish my purchase. Everything was going just fine until the cashier asked me where I had left my card. I told her it was at Gymboree and another cashier standing behind the counter said, "Well, that's your problem. You shouldn't shop there."
The two women then started talking bad about Gymboree. Didn't they see the dotted bag in my hand? Didn't they understand that the only thing they were accomplishing was turning me off of their store, not their competitor's. Yes, it was a mistake that my card wasn't given back to me at Gymboree but it wasn't horrible. I got it back. Everything turned out okay. It wasn't the end of the world. However, the way those woman were talking was horrible. Not only did it make me feel stupid but it was a very unprofessional thing to do. There was no reason for that woman to make that comment.
Oh well. I wrote this in case anyone that reads this is in customer service. That way they will know to never talk bad about their competition. It's just not cool.